Shipping policy

Effective Date: 10/8/2023

Thank you for choosing Roland Sands Design for your riding gear and motorcycle accessory needs. We are committed to ensuring a smooth and efficient shopping experience for our valued customers. Please take a moment to review our Shipping Policy, which outlines important information regarding shipping, delivery, and related matters.

Free Shipping Threshold

We offer free shipping for orders shipped to addresses within the contiguous United States for orders totaling $39.99 or more, before applicable taxes and discounts. Orders below this threshold may be subject to standard shipping charges. The free shipping promotion applies only to standard ground shipping.

Exclusions

Certain items, such as oversized, fragile, or otherwise noted products, may be excluded from the free shipping promotion. These exclusions will be clearly stated on the product page. Please note that the exclusion of such items may result in additional shipping charges, which will be displayed at checkout.

Shipping Rates

For orders below the free shipping threshold or for items excluded from the promotion, shipping rates will vary based on the shipping method selected, the destination, and the weight/size of the items in your order. You can view the shipping costs associated with your order during the checkout process.

Delivery Time

We strive to process and ship all orders promptly. Orders typically ship within 5 business days from the date of purchase. Delivery times may vary depending on your location and the shipping method chosen. Please refer to the estimated delivery date provided during checkout for a more accurate delivery timeframe.

International Orders

Please be aware that any and all orders shipped outside the contiguous United States, including Alaska, Hawaii, and international destinations, do not qualify for our free shipping promotion. International customers are responsible for all customs, duties, taxes, and any additional fees associated with their orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number, allowing you to monitor the progress of your delivery. Please note that tracking information may not be immediately available for all orders.

Shipping Carriers

We primarily use reputable shipping carriers, such as FedEx, UPS, and USPS, to ensure safe and reliable delivery of your orders.

Incomplete or Incorrect Addresses

It is essential to provide accurate and complete shipping information during the checkout process. We are not responsible for delays or non-delivery caused by incomplete or incorrect address details. If a package is returned to us due to an incorrect address, additional shipping charges may apply.

Questions and Assistance

If you have any questions or need assistance with your order or shipping-related inquiries, please do not hesitate to contact our customer support team at [Customer Support Email] or [Customer Support Phone Number]. We are here to help and ensure your satisfaction.

By placing an order on www.rolandsands.com, you agree to abide by this Shipping Policy. We reserve the right to modify or update this policy at any time without prior notice. Please check back periodically for any changes or updates.

Thank you for choosing Roland Sands Design. We appreciate your business and look forward to serving you with top-quality motorcycle gear and accessories. Ride safe!